FAQ

Yes! Just select 'In-Store Pick-Up' at checkout, and we'll have your order ready to pick up within 1 business day. Feel free to stop by the store to "try before you buy' as well! We LOVE giving our clients glow-ups (at no cost) so you can see and feel the excellent product quality we offer. 

We carry all types of brands and styles that ladies truly love! Merle Norman Cosmetics, Umgee, and Rosa Clothing are just a few of our best-selling brands. We also carry University of Tennessee Apparel, accessories, home decor, potpourri, and women's accessories. Check out our Online Store to view trending styles, or shop our physical storefront to view even more options! 

Yes! We provide a range of esthetics services, including makeup applications, lashes, brows, nails, hair, and professional skincare treatments. We also specialize in special-occasion makeup for weddings, proms, and other events. Come get your glow-up! Visit our Services page to learn more about the esthetics services we offer at Merle Norman Elizabethton | GiGi's Boutique. 

We accept all major credit cards, debit cards, and cash! We also accept In-Store Gift Cards for in-store purchases, AND Digital Gift Cards for purchases on this website. We do NOT accept checks or ACH payments at this time.

Great question! We offer two types of gift cards. In-Store Gift Cards and Digital Gift Cards. In-Store Gift Cards can only be redeemed for in-store purchases, and not on our website. These gift cards are purchased in our store. Digital Gift Cards purchased on our website can only be redeemed on this website at checkout, and NOT in-store. Be sure to select the best gift card option for your needs. If you'd like to purchase an In-Store Gift Card remotely, please Contact Us. Digital Gift Cards for this website can be purchased at our Online Store. 

You can return cosmetics or skincare within 30-days for a full refund. NO REFUNDS ON CLOTHING, APPAREL, JEWELRY, DECOR, AND ACCESSORIES. All sales are final for those product lines. You can exchange any of our items within that same 30-day timeframe or recieve in-store credit. The items cannot be worn or used and must be returned in the same condition in which they arrived. Please include all packaging, tags, and labels when returning as well. 

You can bring items back into our store to exchange or return on the spot, OR you can exchange/return online purchases via snail mail. Please email us at merlenormanelizabethton@gmail.com or call us at (423) 542-2691 to initiate the return or exchange. We will provide a Return Authorization # (RA#) via email to confirm your transaction. Please write that RA# on the outside of your shipping box, and ship your items back to Merle Norman Elizabethton, 541 E Elk Ave., Elizabethton, TN 37643. Customers are responsible for the return shipping costs. 

Refunds are issued in 3-5 business days after the items are received back, and ONLY cosmetics and skincare can be refunded. For online exchanges, a digital gift card will be provided that you can use on our website. If you're exchanging/returning in-store, just bring your items, and we'll complete the process at the shop. If you have questions about your return or exchange, contact us to learn more about the options available to you. 

Great question! When your order is fulfilled and shipped, a tracking number will be automatically emailed to you. This will allow you to follow your shipment from door to door. 

Didn't recieve a tracking #? Contact us and we'll provide it to you as soon as it hits the loading dock. 

There are several ways to get the perfect shade for your aesthetic. If you're a Tri-Cities local, drop by our store for a free shade match and product consultation. We take pride in our 'try before you buy' business model, and we LOVE doing in-store glow-ups. For online purchases, reference our images on each listing and feel free to contact us. We’re happy to recommend shades and formulas based on your skin type and tone, and we'll work with you to ensure you love the products you land on. We strive to find the perfect products, colors, and shades for each client because we know that'll keep you coming back for more! We ecnourage you to use us as your resource. 

Great question. No. Most of our listings are available online; however, there are definitely more selections at our physical storefront. The online store is focused on best-sellers and trendy, new releases. In-store selections offer more variety and may include exclusive items that aren’t yet available online. If you see something on social media, in our store, or online that is not listed in our online store, give us a call at (423) 542-2691 or message us. We’re happy to help and are always expanding our online product catalog based on demand! We listen to our customers!!!

Orders typically ship within 2–3 business days and arrive within 3–5 business days via ground freight. Please allow 5-7 business days for your order arrive in light of this. You’ll receive tracking information as soon as your order ships. 

Need it faster? No problem! You can select 2-day or overnight shipping at checkout, or come pick up your online order in-store. Contact us if you have questions about expediting order arrivals. 

*NOTE: We cannot guarantee arrival by a specific date. Once the shipping carrier has taken the package, they take full responsibility for arrival dates and shipping times. Merle Norman Elizabethton / GiGi's Boutique cannot be held responsible for shipping delays, lost packages, or issues that arise from freight carriers. We are happy to help with product-related needs, but please contact UPS or FedEx if you have questions about your shipment. 

Absolutely. Our website uses SSL encryption and secure payment gateways to protect your personal information. Our state-of-the-art e-commerce systems are known for their security features as well. For more details about security and data collection, please review our Privacy page, Terms & Conditions page, and our Accessibility Policy.

Yes! We love helping our customers feel confident and beautiful. Book an in-store makeup consultation or a private event session for bridal parties, proms, or girls’ nights out. We'll handle the hair, make-up, nails, lashes, brows, and everything in between. Visit our Services page to learn more. 

Of course! Whether you’re shopping skincare, foundation, or fashion, our experienced team will help you find the perfect match. Just send us a message, text us, call us at (423) 542-2691, or stop by the store. We're here and ready to assist! 

We occasionally partner with influencers, photographers, and local brands that align with our style and values. If you’re interested, reach out to us via our Contact Page or social media. We can explore the options and partner up for success if a partnership model makes sense.